Intercom

intercom.com

Intercom AI visibility

Parse Score

67.9

Updated 2d ago

Parse Score

67.9

Updated 2d ago

Brand performance

How Intercom's AI visibility has changed over time

Brands that AI recommends alongside Intercom

Rank	Brand	Parse Score	Global	Niches
#1	Intercom	67.9	You	You
#2	Zendesk	80.7	Flat	Peer gaining
#3	Help Scout	72.5	You gaining	Flat
#4	Zammad	54.9	Flat	Peer gaining

Where Intercom ranks across competitive niches

RankNicheShare of voice

Questions people ask AI where Intercom appears

Prompt	Prompt visibility
Best support platform that scales from chat to tickets?	37.4
We need to capture and analyze user feedback directly in our app. What's the best in-app feedback tool?	4.5
Leading customer engagement marketing firms?	3.3

Domains AI cites when recommending Intercom

Source	Citations	Prompts
edesk.com Best Customer Support Platforms with Ticketing & Live Chat - eDesk	30	1
front.com 7 ticketing systems shaping customer service in 2026 - Front. Opens in new tab.	29	3
usepylon.com Best support ticketing systems: 7 top solutions for 2026 - Pylon. Opens in new tab.	28	1